REFUND AND EXCHANGE POLICY:
The GRC Brand offers the highest quality merchandise to surpass the expectations of our clients. Each item is THOROUGHLY inspected before it is sent out to the customer. Be aware that all items are made to order therefore we DO NOT issue refunds on any items…NO EXCEPTIONS!
We ONLY OFFER “SAME ITEM” SIZE EXCHANGES for items that are NOT made to order. For questions about alterations, please contact us via email or phone. We provide a size chart to better assist customers with choosing their correct size. If you need help with choosing your correct size, please contact us. When ordering anything custom, please be advised that in some cases minor alterations should be expected.
If you have a problem with an item due to an error on our part, please contact us and we will assist you.
Shipping
For made to order (MTO) items, please allow up to 14 business days from the date of purchase for your item to be constructed and prepared for shipping. If you need an item sooner, please email us at gayla@gaylarogers.com to see if this is possible BEFORE placing your order. Before any item is made, the total amount of the purchase must be paid in full.
WEDDING DRESSES/GOWNS: As this is a very special process, please contact us via email or phone.
Once your item(s) is shipped, you will receive a tracking number to the email that was provided with your order. Should an item get lost in the mail due to an error by the Postal Service, It will not be GRC's responsibility to replace it. However all items will be shipped and insured via USPS or FedEx, in the unfortunate event that an order is confirmed lost, a refund will be issued via postal service used.
Please note: We do ship orders on Saturday, but not Sunday.
We look forward to doing business with you!
HOW TO TAKE YOUR MEASUREMENTS:
Please provide all measurements in INCHES. **Do not assume that if you take a particular size in one brand of garment that you will take the exact same size in another brand.**
BUST/CHEST: Measure the bust/chest over the fullest part, making sure that the measuring tape is parallel to the floor. Bra size is not the same as a bust measurement.
WAIST: To locate you natural waist, bend to the side and find where your body creases. Measure around the body at this point, making sure that the measuring tape is parallel to the floor.
HIPS: Measure over the fullest part of the hips, making sure that the measuring tape is parallel to the floor.
UPPER BUST: Measure around the body above the bust, across the widest part of the back and under the arms.
DRESS LENGTH: Measure from waist to hem (where dress will stop). If you are ordering a long dress please include heel height in "Add Special Instructions" Box during checkout or email us.
ADDITIONAL MEASUREMENTS (Catsuit/Jumpsuits/Leggings etc) This would be needed if you are taller than average, have long legs/arms/torso
TORSO GIRTH: Girth is the vertical measurement of the circumference of your torso. Start by placing a flexible dressmaker's tape measure at the top of the shoulder, drape it down the front of the body (over the breasts, not between them if you are a woman), go between the legs at the crotch, up the back of the body to the exact same place on the top of the shoulder. This makes a continuous loop around the torso. This measurement is especially important to any one piece garment such as a leotard, unitard, or catsuit
SLEEVE LENGTH: Measure over a shirt with sleeves. Place one end of the tape measure running the tape measure down the length of the arm to the wrist.
OUTSEAM LEG LENGTH: Outseam length is helpful when determining sizing for pants and leggings. This measurement is most accurate when measured by another person, as when the body is measured must be standing straight with the legs together with feet about 1’ apart. Place the tape measure at the waist measuring down the outside length of the leg to the floor while flat footed.
NOTE: All measurements need to be taken against the skin or over undergarments.